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Archive for May, 2007

Mystery Shopping

May 17th, 2007 at 10:52 pm

I see people are still interested in finding out more about how this works, so thought I'd use an example from a recent shop...
This shop was for a hotel, a rather fancy one. I had to give compete descriptions, names and times for all events. I had to use a bellman going and coming, give a complete narrative on every area being evaluated. The evaluation was about 20 pages. Because of the version of the software I couldn't use my home computer, so I spent ~$18 at a rent a pc workstation at this location place.
The paperwork took aound 2 hours because of all the detail needed.
People to evaluate:
all front desk clerks on 2 shifts, 2 bellpeople, 1 barperson, 1 housekeeping staff member,1 seating hostess, 1 rom service delivery person, 1 member of maintenance staff. For all of this I will be paid $25. It was worth it to me for a change of pace, but it was a busman's holiday!